We have well defined Service Level Agreements (SLA’s) that provide customers with the assurance of consistently superior performance.
Integrated Service Management
Our integrated service management offers expert solutions for integrating people, processes and technology. The tractable solutions combine system-specific tools and resources dedicated to surveying and maintaining performance of business-critical elements. The integrated service management process cycle revolves around three primary components: process administration, automation, service team.
Our dossier of network services provides customers with responsive, fully integrated networks that connect their enterprise and ensure dependable, highly secure, real-time access to people and information. Services include Network Audit, Network Architecture, Network Integration, Remote Network Outsourcing and Network Management and Support.
Our database services provide for secure, optimal management and increased database productivity. The services range from database design and enhancement to installation/upgrades, backup/restoration and performance and capacity management. We have a proven track record with database management systems in multiple systems and environments.
Shortened timeframe’s, unique skill set requirements or the need for stringent internal controls may force you to look for a partner to provide a team that can make your objectives an operational reality.
Carnegiesoft team services are modeled around providing you with a team that will seamlessly integrate with your organization. This provides you with the resources and the internal control required to meeting your technology objectives. It is a collaborative onsite model with the value addition of a project manager, analyst and lead designer or developer to give you the benefits of the right resources with the control you would exercise over an in-house team.
If you are looking to minimize risk, administration and recruitment costs then team services is the answer. Get in touch with us to learn more about how you can leverage the experience and knowledge of our resources to make your technology objectives a reality.